Q1. What modes of transportation do you offer?
We offer comprehensive shipping solutions including air freight, ocean freight, express delivery, and intermodal transport to meet different budget and time constraints.
Q2. How can I track my shipment in real-time?
Once your cargo is dispatched, we provide a dedicated tracking number and system access so you can monitor your shipment's status and updates anytime.
Q3. Do you assist with customs clearance?
Yes, we provide complete customs clearance support, preparing all required import/export documentation to ensure a smooth transition through ports worldwide.
Q4. What is your typical transit time for international shipments?
Transit times vary based on the destination and shipping mode. Typically, air freight takes 3-7 days, while ocean freight can range from 15 to 45 days depending on the routing.
Q5. Can you handle fragile or specialized cargo?
Absolutely. We have specialized procedures for fragile, temperature-sensitive, oversized, or high-value cargo, utilizing appropriate packing and handling standards to guarantee safety.
Q6. How do you determine shipping costs?
Shipping costs are calculated based on weight, dimensions, destination, transport method, and any additional services like warehousing or customs brokerage.
Changi Logistics
