Q: What international shipping methods are available?
We offer comprehensive global shipping solutions, including air freight for time-sensitive cargo, ocean freight (FCL/LCL) for cost-effective bulk shipments, and express courier services for smaller parcels.
Q: How is the shipping cost calculated for freight?
Shipping costs are calculated based on the chargeable weight (which is the higher value between gross weight and volumetric weight), the destination, the selected shipping method, and any additional services like customs clearance or door-to-door delivery.
Q: What documents are required for international customs clearance?
Generally, you will need a commercial invoice, a packing list, a Bill of Lading (for sea freight) or Air Waybill (for air freight), and any specific import/export licenses or certificates required by the destination country.
Q: Can I track my shipment status in real time?
Yes, all shipments are assigned a unique tracking number. You can use this tracking number on our system to monitor the real-time status and estimated arrival time of your cargo.
Q: What is the difference between FCL and LCL ocean freight?
FCL (Full Container Load) means your goods occupy an entire shipping container exclusively. LCL (Less than Container Load) means your cargo shares container space with other shippers' goods, which is ideal and cost-effective for smaller volumes.
Changi Logistics
